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Delivery, Returns and Exchanges
Delivery
Delivery is charged at a flat rate of $15, however, shipping is free with purchases over $200.
We aim to process your order within one business day. Please allow up to seven days for delivery of your item(s), however, delivery timescales may vary, particularly if you live in a rural or remote area. We appreciate your patience, especially in instances where deliveries may be impacted by COVID-19. We will always endeavour to notify you in the case of any delays.
To protect your beautiful pieces, all orders are sent via courier and will require a signature upon delivery.
Return or Exchange Policy
We sincerely hope that you are delighted with your purchase. If there is a problem, you may be eligible to return your purchase for a full refund. Please review the terms below:
Our goods are all covered under Australian Consumer Law guarantees. If you have any concerns, we’d like to hear from you. Please email us at sales@australianjewellerywarehouse.com.au