Receive an EXTRA 10% OFF EVERYTHING until 9th May!

FAQ

Do Australian Jewellery Warehouse resize rings?

Unfortunately, we do not. For your convenience, you will find ring sizes listed on our website. Most rings can be resized by your local jeweller without a problem, providing you are not altering by too many sizes.

Do Australian Jewellery Warehouse engrave?

Sorry, we do not offer an engraving service currently.

Can I order a ring in another gold colour?

At present this option is not available.

What is a created gemstone?

Created stones are grown in highly controlled laboratory conditions, to recreate the beauty and fire of a natural gemstone.

How do you ship my purchase?

We use a courier to send your items to you. Your package will need to be signed for when it is delivered to your address.

Is there a charge for shipping?

If your purchase is under $200, there is a courier charge of $15.00. We will cover your shipping costs for all purchases over $200.

Do you offer refunds?

Yes, we are happy to offer refunds within 30 days of your purchase, as long as the jewellery is in its original condition and packaging.  Please refer to our refund policy for more information.

How can I contact you?

You can contact us on sales@australianjewellerywarehouse.com.au or alternatively on 02 8732 9580.

Do you ship overseas?

Please contact us on sales@australianjewellerywarehouse.com.au to organise a quotation for shipping overseas.

What happens if I receive the wrong item?

Please contact admin@australianjewellerywarehouse.com.au within 24 hours of receiving your item to let us know of your concern.

Who pays for shipping if I return an item?

You as the consumer will be required to pay for returning an item to Australian Jewellery Warehouse unless the item is deemed faulty or there has been a mistake on our part. Please refer to the returns policy for details of how to return an item.

How do I know if my order has been placed?

You will receive an order confirmation from us when you pay for your order. You will also receive a shipping notice once the item has left us.

How long will it take for my order to arrive?

For shipping within Australia, your order should arrive within 7 business days of placing your order. If there are any delays, we will contact you directly to let you know.