Shipping Policy


Delivery is charged at a flat rate of $15, however, shipping is free with purchases over $200.

We aim to process your order within one business day. Please allow up to seven days for delivery of your item(s), however, delivery timescales may vary, particularly if you live in a rural or remote area. We appreciate your patience, especially in instances where deliveries may be impacted by COVID-19. We will always endeavour to notify you in the case of any delays.

To protect your beautiful pieces, all orders are sent via courier and will require a signature upon delivery.

Return or Exchange Policy

We sincerely hope that you are delighted with your purchase. If there is a problem, you may be eligible to return your purchase for a full refund. Please review the terms below:

  • Items purchased within 30 days of invoice may be returned for a full refund or exchange.
  • To inform us of your return, please contact our Customer Service team at
  • You will need to identify the invoice number on your documentation, item number and the reason for your return.
  • Items must be returned in the original condition (unworn) and in the original packaging.
  • A return address will be provided upon request.
  • All shipping return charges are to be covered by you, the customer.
  • The Australian Jewellery Warehouse will not accept cash on delivery.
  • Please note all items need to be insured for loss during shipping.
  • Any goods returned after 30 days will only be refunded if they are deemed to be faulty upon assessment. Please refer to our warranty policy for more information.

Our goods are all covered under Australian Consumer Law guarantees. If you have any concerns, we’d like to hear from you. Please email us at