Terms and Conditions

These terms and conditions apply to the use of the Australian Jewellery Warehouse website, as well as to the purchase of any items.

By accessing our website, you agree to be bound by them.

Returns Policy

Please refer to our Returns Policy for information on how to return an item.


Please refer to our Delivery information for more details.


Please refer to the Warranty section of our website for more information.


When you purchase items on our website, you will pay for these immediately via the methods advertised on the website.

We will then source these goods in a timely manner, keeping you updated about any delays or issues.

All advertised prices are final unless you are using an authorised discount code. You must pay the nominated shipping costs, unless you qualify for free shipping to due an eligible promotion.


It is our ambition to make jewellery affordable for all. As such, we may at times offer discounts and promotions. You agree to be bound by the terms and conditions specified and understand that we may change or cancel such promotions at our own discretion.


We take reasonable care to ensure that images accurately reflect the items we sell. However, sometimes they may appear a slightly different size or colour online.


  • Our pendants and charms do not include chains unless explicitly specified.
  • While we do our best to ensure accuracy, you acknowledge that we cannot guarantee that this website is error-free. We are not responsible for any reliance on information contained within.
  • We do not accept responsibility for loss or damage after your items have been dispatched.
  •  You must ensure that your access to this website is not prohibited by laws in your jurisdiction. At minimum, you must be over the age of 18 years to make purchases on this website.
  • We are not responsible for any viruses you may encounter while browsing are website. Please ensure that you are taking necessary web precautions.

Intellectual Property Rights

All Intellectual Property Rights on the Australian Jewellery Warehouse website are either licenced to, created by, or owned by us. This includes, but is not limited to: text, graphics, logos, icons, videos, recordings and software.

You must not reproduce, publish, display or in any way commercialise information, products or services obtained from our website without formal written permission.

All brand, product and service names used on the website either belong to us or are licenced to us. You may not use or reproduce these in the course of trade. You are only permitted to use this website for your own personal, non-commercial use.  


© Australian Jewellery Warehouse Pty Ltd 2020