Delivery

Delivery is charged at a flat rate of $15, however, shipping is free with purchases over $200.

We aim to process your order within one business day. Please allow up to seven days for delivery of your item(s), however, delivery timescales may vary, particularly if you live in a rural or remote area. We appreciate your patience, especially in instances where deliveries may be impacted by COVID-19. We will always endeavour to notify you in the case of any delays.

To protect your beautiful pieces, all orders are sent via courier and will require a signature upon delivery.

Return or Exchange Policy

We sincerely hope that you are delighted with your purchase. If there is a problem, you may be eligible to return your purchase for a full refund. Please review the terms below:

• Items purchased within 30 days of invoice may be returned for a full refund or exchange.
• To inform us of your return, please contact our Customer Service team at sales@autralianjewellerywarehouse.com.au.
• You will need to identify the invoice number on your documentation, item number and the reason for your return.
• Items must be returned in the original condition (unworn) and in the original packaging.
• A return address will be provided upon request.
• All shipping return charges are to be covered by you, the customer.
• The Australian Jewellery Warehouse will not accept cash on delivery.
• Please note all items need to be insured for loss during shipping.
• Any goods returned after 30 days will only be refunded if they are deemed to be faulty upon assessment. Please refer to our warranty policy for more information.

Our goods are all covered under Australian Consumer Law guarantees. If you have any concerns, we’d like to hear from you. Please email us at sales@australianjewellerywarehouse.com.au

Ring Sizing Chart

When selecting a ring, it is so important to find one that fits. Thankfully, it has never been easier to establish your ring size at home.

To find the correct size, please follow the instructions below.

1. Select a ring that you currently own that fits on the finger you wish to wear your new ring on.
2. Measure your ring against the circles below. You have found the correct size when you can just see the black circle inside your ring.
3. If you fall between two sizes, always order the larger one.
4. If you are uncertain, it may be best to visit a local jewellery store to confirm.
5. Not all rings can be resized. Please contact admin@australianjewellerywarehouse for more information to avoid making any mistakes.

If you are buying a ring as a gift for someone you love, you can also follow these steps (providing you have access to an existing ring that they own).

Taking Measurements

If you would prefer to be more exact, you can take measurements with a ruler instead. Select a ring that already fits your finger well and measure the inside diameter. Simply take your ruler and measure straight across the inside of the ring from edge to edge. Take the diameter measurement in millimetres, and then use the measurement conversion chart to find your ring size.

If you do not have an existing ring, one of the easiest ways to measure your ring size is to measure your finger with a piece string. Cut a piece of string that is about 15 cm long. Wrap the string around the base of the intended finger, and then mark where the string overlaps. The length of the string you measured in millimetres is the circumference of your finger.

After finding this measurement, use our conversion chart to find the corresponding ring size. If the size of your finger below the knuckle drastically differs in size from the knuckle itself, measure your knuckle as well and choose a size that falls more in the middle of these two measurements.